Refund policy

At Delsbricks, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your order, please reach out to us at Delsbricks@gmail.com or via the contact page here. We can only process these requests within 30 days after delivery.

Requirements

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to us within 7 days of receiving your return label.

The customer is responsible for return shipment fees. 

Items must not be opened from package

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. We reserve the right to reject the returned product if there is damage to the product and/or product packaging. If a product is deemed unfit for return, DelsBricks will notify the customer that the return has been rejected and no refund will be issued to the customer. 

We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact us through the chat button at the bottom of the screen or via the contact page here. 

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product(s):

1. Please request a return, at Delsbricks@gmail.com or via the contact page here Please provide name and order number.
2. After reviewing your return request, we will email you a return label. Print out the return label and securely attach it to a suitable shipping carton.
3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

If you have any questions or concerns about making a return, feel free to contact us through the chat button at the bottom right corner of the screen, or by email at Delsbricks@gmail.com or via the contact page here.